We have partnered with Printful, a trusted third-party vendor, to handle all aspects of manufacturing, shipping, and returns for our products. We, therefore, apply Printful’s policies to all of our products.

We encourage our customers to email us first if they have any issues with their order at merchandise@pinklemonadeproject.org.

What is Printful?

Printful is an on-demand printing and fulfillment company that helps people turn their ideas into brands and products. Whenever you make a purchase, Printful will automatically receive the order, fulfill, and ship it.

Streamlined returns & exchange process

To ensure that any issues with misprinted, damaged, or defective items are promptly addressed, please make sure to submit your claims within 30 days of receiving the product. The return & cancellation form can be found at the bottom of this page. In the unfortunate event of a lost package during transit, please remember to submit all claims no later than 30 days after the estimated delivery date. This will allow us to assist you in resolving the matter as efficiently as possible. Claims that are deemed to be an error on our part will be covered at our expense. For specific details regarding the return process, please refer to Printful’s official return policy on this link: https://www.printful.com/policies/returns

Refunds Policy

Unfortunately, Printful’s refund policy is limited to damaged or mislabeled products. This means that they are unable to provide refunds for any other reasons outside of these specific categories.

Cancellation Policy

If you decide to cancel an order you will need to do so before Printful has started the process of Fulfillment. Fill out return & cancellation form that can be found at the bottom of this page and contact us at merchandise@pinklemonadeproject.org. We recommend doing so before the fulfillment process begins. Once the fulfillment process has started the order can’t be canceled.

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